What heading styles are available?

The curtain heading refers to the top portion of the curtain where the fabric is gathered or attached to the track. The curtain heading you choose will influence how the curtain hangs and determine the overall appearance of the curtain. We offer two curtain heading styles: the S-Fold and the Pencil Pleat.

Where are your curtains made?

Our curtains are proudly made by us in Melbourne. This allows for faster delivery and, because we own our curtain workroom, better savings for our customers.

Will your curtains hang on my existing track?

No, this isn't possible as our curtains are made specific to our tracks. Our curtains require a particular track which you will automatically receive as a part of your order.

What tools will I need to hang my curtains?

To install your curtains, you'll need a measuring tape, pencil and drill (and any additional appliances required if installing into brick, metal or plaster). All curtains come with brackets and standard screws. It's always helpful to have a friend around to help!

Do you offer fabric samples?

Yes! Head to our samples page or order a sample while designing your curtains. You can order up to 20 free samples. We'll have your fabric samples shipped within 1 business day.

How do I install curtains?

Curtains installation is super easy! Why pay a tradesperson for something you could easily do yourself? CurtainsDept has detailed, easy to follow guides that will help you install your new curtains in no time. Check out our guides in the installation tab of our help centre.

What if I make a mistake?

The Curtains Dept helps you save money by offering you curtains for 'Do It Yourself' measure and installation. The best way to avoid measuring mistakes is to let us help you get it right! Our whole philosophy is to make it easy for you to measure correctly and we are always available to help with any questions you may have. Let us help you get it right! Because we manufacture your curtains to your exact specifications we cannot resell your curtains to other customers and cannot offer you a refund when mistakes do occur.

Not all mistakes are equal - we have a team of experts available who will try to offer solutions should things go wrong. Most importantly, we're always here to help. Unsure? Send us photos, give us a call, or reach out via chat. We'll do everything we can to help.

Where do you ship to?

We ship our curtains Australia-wide! No matter where your home may be, we’re confident that we can safely deliver your beautiful new curtains in no time.

How much will delivery cost?

We ship all orders for a flat fee of $49. Enjoy your new curtains without the stress of high delivery fees!

How long will it take for my curtains to be made?

Curtains will be manufactured and dispatched within 5 business days of ordering. Keep in mind, as all orders are custom manufactured products, these timeframes are an estimate and can be subject to change. We will definitely strive to have orders completed and shipped to you on time.

How long will it take for my curtains to be shipped?

Delivery times will vary depending on your location. Once the carrier has collected your order from our workroom we will send you a tracking link so you can track the progress of your delivery.

What if there is something wrong with my order?

We’re not perfect. From time to time our curtains may be delivered to you with faults that have slipped through our quality assurance process. Should you find a fault, please contact us as soon as possible. We guarantee our goods for two years and will do everything necessary to rectify the problem. Our guarantee is simple. We will replace or repair, at our expense, curtains with manufacturing defects. If you believe your curtains have a defect please contact us at info@curtainsdept.com.au with photos of your curtains and an explanation of the problem.